I really wanted this backpack to work for my daily commute and home visits. I carry a lot of supplies, so comfort and fit are essential. The overall design, organization, and quality seem excellent, but I'm having one significant issue.
Even with the shoulder straps adjusted as short as possible, the backpack still hangs too low on my back, which causes extra shoulder strain and fatigue over the course of the day.
If the manufacturer offers shorter straps or has a has a recommended modification, I'd love to try that before returning the backpack. Otherwise, I'll likely have to return it, which is unfortunate because it meets my needs in every other way.