We're here to provide peace of mind on your journey, no matter the distance.


Customer Service

Have a question about your bag, need to check on your order or just want to know more about Pacsafe? We’re here to help. Whether travelling across the world or across the city, Pacsafe is your best friend on the journey. Just reach out using the form below or email us at You’ll get a real person to help resolve your issue and see you off on your next adventure.


Have a return? We’ve got that handled for you. Head over to the Returns & Exchanges page and follow the simple process.

For warranty information please see the Warranty Policy page.

In the meantime, you may find other useful information here at our Help Center.

Pacsafe EU Office


Pacsafe EU
Outpac Designs GmbH
Hauptstr. 48
77736 Zell am Harmersbach