Our Returns Policy

We want you to love everything you purchase from Pacsafe and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product.

Free Europe Returns

We offer a free returns service in the Europe via UPS. To return an item, please follow these steps:

Step 1: Submit your return request

Click the link and follow the steps to submit your return request. You'll need your order number and an email address. We'll send you an email confirmation to confirm that we've received your request.


Step 2: Print your label

Once we've approved your return, we'll send you an email confirmation with a link to download your free shipping label.

Download your label, then open the file and print. Next, cut out the shipping label along the dotted lines and attach it to your parcel so it covers the barcode of the original label.

Please ensure you return your items in the condition that they were sold, with all the original tags and labels.

Didn't receive your label? Please check your spam folder. If you still can't find it, please contact eusupport@pacsafe.com and we'll send you a new one.

Step 3: Take your parcel to your nearest UPS office.

Your return will need to be dropped off at your local UPS office. Find you nearest UPS office here.

Please keep your proof of posting receipt until we have acknowledged receipt of your items.

Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed within 10 business days. Your refund will be credited back to the original payment method (Credit Card / Apple Pay / Google Pay / SOFORT).


To exchange an item for something else, please first return the item(s) you would like to exchange back to us. We will credit your refund back to the original payment method and you can place a new order on pacsafe.eu.

International orders

We apologise but we are unable to process returns and exchanges for orders outside the Europe. If you have received a defective or incorrect item, please contact eusupport@pacsafe.com

Warranty Information

We offer a limited 5 year warranty on backpacks and bags, and a 2 year warranty on other items and accessories. If you have a manufacturing issue not related to standard wear and tear, you may qualify to receive a replacement through our Warranty program.

See more on our Pacsafe Warranty.

Customer Service

Do you need assistance?

Customer Service is here to help. You can email us at eusupport@pacsafe.com