Déclaration de garantie internationale

Pacsafe vous couvre !

Merci d'avoir acheté ce produit. Pacsafe crée, conçoit et fabrique des équipements de voyage anti-vol innovants depuis 1998. Lorsque vous entrez dans le monde de Pacsafe, vous n'appréciez pas seulement un produit de haute qualité, vous recevez un service à la clientèle après-vente de classe mondiale.

Your satisfaction is a concern to Pacsafe and constitutes Pacsafe’s utmost priority.

Your product is guaranteed 5 years (for bags) and 2 years (for accessories) from the date of purchase exclusively against manufacturing defects in workmanship and/or material under the conditions described in this Warranty Statement. This Warranty is only applicable to products that were purchased only directly from our Webstore www.pacsafe.eu and for which the original customer’s proof of purchase is provided. If Pacsafe, at its own discretion, acknowledges that the product has manufacturing defects, Pacsafe will either repair or replace the defective parts or the product itself.

This warranty extends only to the original end user of the product. This warranty does not cover damage caused by improper care, mishandling, misuse or overload of the product in a manner contrary to accompanying instructions, neglect, alteration, accidental damage, natural wear and tear or transport damage (by an airline for example). Pacsafe does not accept any liability for loss of personal items or damage to third party products used in conjunction with a Pacsafe product. Pacsafe’s liability is limited solely to the retail value of the product. Some Pacsafe products and features such as its RFIDsafe® blocking pockets and material are subject to specific limitations with respect to use. Please refer to RFID FAQ for more information. Items such as cash belts, under clothing pouches, apparel or any items classified as "Wearables" or "Apparel" are not covered under this warranty policy

PACSAFE SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGE TO OR LOSS OF PERSONAL ITEMS, COSTS OF RENTING REPLACEMENTS AND OTHER ADDITIONAL EXPENSES, EVEN IF PACSAFE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW PACSAFE DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Pour faire valoir votre garantie : 

Si vous avez acheté auprès de l'un de nos revendeurs, que ce soit en magasin physique ou en ligne, veuillez contacter le magasin d'achat. 

Si vous avez acheté sur notre boutique en ligne, veuillez déposer une réclamation de garantie avec les informations requises via le formulaire de contact ici ou les adresses e-mail ci-dessous.

Pour les réclamations dans l'UE - eusupport@pacsafe.com

For claims within the USA - ussupport@pacsafe.com

For claims within the UK - customercare@pacsafe.co.uk

For claims within Hong Kong - hksupport@pacsafe.com

Pour les réclamations internationales - hksupport@pacsafe.com

Nous répondrons à votre réclamation sous 2 à 3 jours ouvrables.

Pour tout retour hors garantie, veuillez créer une demande de retour sur notre page de retours.